Terms of Service

Effective Date: September 27, 2025

Welcome to Lapphund Designs! These Terms of Service ("Terms") govern your access to and use of our website, products and services (collectively, the "Service"). By visiting our site, placing an order, or otherwise engaging with us, you agree to be bound by these Terms as well as our other policies (such as our Privacy Policy and Returns Policy). If you do not agree with these Terms, please discontinue use of our site and services.

1. General Information & Eligibility

Our website and store are operated by Lapphund Designs, a business located in Castlegar, British Columbia, Canada. To make purchases through our site, you must be the age of majority in your province or state of residence (19 years old in British Columbia) or older, or have the consent of a parent or legal guardian. By using the Service, you represent that you meet this requirement and that all information you provide to us is accurate and complete.

We may amend these Terms at any time by posting an updated version on this page. Your continued use of the Service following the posting of revised Terms constitutes acceptance of those changes. It is your responsibility to review the Terms periodically.

2. Business Information & Contact Details

Before you enter into a contract with us, British Columbia law requires that we disclose certain information about our business and your purchase. We provide our business name (Lapphund Designs), email (lapphunddesigns@gmail.com), and mailing address (Castlegar, British Columbia, Canada). We will also provide our phone number on request. Our contact details and policies are available on our website. You may contact us by email or through the contact form on our site for any questions about these Terms.

A copy of your distance sales contract, including the details described in Section 8 below, will be provided to you electronically (via email) within 15 days after you place an order, as required under the Business Practices and Consumer Protection Act.

3. Products & Services

• Descriptions: We strive to present our products as accurately as possible. However, certain details—such as colours—may vary based on your device’s display. We do not guarantee that your device’s display will accurately reflect the actual colour of the product.
• Availability: Some products may be available exclusively online and in limited quantities. We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction and may exercise this right on a case‑by‑case basis.
• Changes: We reserve the right to modify or discontinue any product or service without notice. Prices and descriptions may be changed at any time without prior notice.
• Use of Products: Our products are intended for personal, non‑commercial use. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or products without express written permission from us.

4. Pricing & Taxes

All prices listed on our site are in Canadian dollars (CAD) unless otherwise specified. The price of each product includes only the item cost; applicable taxes (including federal Goods and Services Tax, provincial sales tax or harmonized sales tax) and shipping charges will be calculated and displayed at checkout. For orders shipped outside Canada, you are responsible for any customs duties, brokerage fees, import taxes and other charges that may apply. We reserve the right to change prices for products or services at any time, but such changes will not affect orders that we have already accepted.

5. Orders & Payment

• Payment Methods: We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and Shopify Payments. All payments are processed securely through Shopify and our payment partners. Your credit‑card information is encrypted during transmission.
• Order Confirmation: After you place an order, you will receive an email acknowledgement summarizing the products ordered, the price (including taxes and shipping), the currency, the supply date (estimated ship date), delivery arrangements and our cancellation, return and refund policies. This confirmation constitutes your distance sales contract and will be sent within 15 days of your order.
• Order Acceptance: We reserve the right to refuse or limit any order for any reason. In the event that we make a change to or cancel an order, we will attempt to notify you using the email and/or billing address provided at the time the order was made.
• Accuracy of Information: You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
• Cancellation by You: Except as required by law (see Section 7), once we begin processing or shipping your order, changes or cancellations may not be possible. Please review your order carefully before submitting.

6. Shipping & Delivery

• Fulfillment Partner: Orders are produced and shipped by Printful, our fulfillment partner. This means your order may be manufactured and dispatched from various locations to ensure efficient delivery.
• Shipping Methods & Timing: Shipping options and estimated delivery times are shown at checkout. These estimates are provided for convenience only and are not guaranteed. Your product supply date (estimated shipping date) will be included in your order confirmation.
• Delivery & Risk of Loss: Risk of loss and title for goods you purchase pass to you upon our delivery of the goods to the carrier. We are not liable for any delays or non‑deliveries caused by the carrier or events beyond our control.
• Shipping Charges & Duties: Shipping costs are calculated at checkout based on your location and order weight. For international shipments, customs duties, import taxes and brokerage fees are the recipient’s responsibility.

7. Cancellation & Consumer Rights

Under British Columbia’s Business Practices and Consumer Protection Act, consumers have certain cancellation rights when buying goods online. If we do not supply the goods or services within 30 days of the agreed supply date, or if we do not provide a copy of your distance sales contract within 15 days after the contract is entered into, you may cancel your contract. You may also cancel if the contract lacks required information (such as pricing, supply date or payment terms). To exercise these rights, you must send us a cancellation notice (via email or registered mail) that clearly states your intention to cancel. When you cancel under the law, we must refund all money received within 15 days, and you must return any goods unused and in the same condition within 15 days. These statutory rights apply in addition to our Returns & Refunds Policy below.

8. Returns & Refunds

• Defective or Damaged Items: If an item arrives defective or damaged, please contact us within 14 days of delivery with photographs and a description of the problem. We will arrange a replacement or refund.
• Non‑Returnable Items: We do not accept returns or refunds for buyer’s remorse, incorrect sizes ordered or customized items unless required by law.
• Return Process: Once your return is approved, we will provide instructions for returning the item. Items must be unused and in the same condition that you received them. We may require tracking to confirm delivery.
• Refund Timing: Approved refunds will be processed within 5–7 business days after we receive and inspect the returned item. Refunds will be issued to the original method of payment.
• Exchanges: We may replace items only if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us.

Nothing in this Section affects your statutory cancellation rights described in Section 7.

9. Privacy & Personal Information

We respect your privacy. Your submission of personal information through our store is governed by our Privacy Policy, which explains how we collect, use and protect your data. Please review that policy to understand our practices.

10. Third‑Party Services & Links

Our store is hosted by Shopify Inc. and our products are fulfilled by Printful. We may also provide access to third‑party tools, applications or websites. We do not warrant the accuracy or quality of third‑party content and are not responsible or liable for any third‑party materials or services. When you access third‑party sites, you do so at your own risk and should review their own terms and conditions and policies. We are not liable for any harm or damages related to purchases or use of goods, services or content provided by third‑parties.

11. Intellectual Property & User Content

All content on our site—including but not limited to text, graphics, logos, images, product designs, and software—is owned by or licensed to Lapphund Designs and is protected by Canadian and international intellectual property laws. You may not reproduce, distribute, modify, transmit, display, perform, publish, license, create derivative works from, transfer or sell any content without our prior written consent.

If you submit comments, feedback, reviews or other materials to us (collectively, "User Content"), you grant us a non‑exclusive, royalty‑free, perpetual, irrevocable, worldwide licence to use, reproduce, modify, publish and display such User Content in any medium. You agree that your User Content will not violate any third‑party rights (including copyright, trademark, privacy or other personal or proprietary rights) and will not contain unlawful, abusive or obscene material. We may remove any User Content that we determine, in our sole discretion, to be inappropriate or in violation of these Terms.

12. Accuracy, Errors & Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website except as required by law.

13. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

• for any unlawful purpose or to solicit others to perform or participate in unlawful acts;
• to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
• to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
• to submit false or misleading information;
• to upload or transmit viruses or any other malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website;
• to collect or track the personal information of others, or for spamming, phishing, pharming, pretexting, spidering, crawling or scraping;
• for any obscene or immoral purpose; or
• to interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate your use of the Service for violating any prohibited use.

14. Disclaimer of Warranties & Limitation of Liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error‑free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notice to you.

Except as otherwise expressly stated by us, the Service and all products delivered to you through the Service are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non‑infringement.

In no case shall Lapphund Designs, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind (including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages) arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content posted, transmitted or otherwise made available via the Service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify, defend and hold harmless Lapphund Designs and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable attorneys’ fees, made by any third‑party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third‑party.

16. Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.

17. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or when you cease using our site. If we believe that you have failed to comply with any term or provision of these Terms, we may terminate your access to the Service at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

18. Governing Law & Dispute Resolution

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree that any dispute arising out of or relating to these Terms or your use of the Service will be resolved exclusively in the courts located in British Columbia unless applicable laws require that consumer disputes be resolved in another jurisdiction.

Nothing in these Terms limits your statutory rights as a consumer under the laws of British Columbia and Canada.

19. Changes to Terms

You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

20. Entire Agreement

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.