Terms of Service

Effective Date: September 5, 2024

Welcome to Lapphund Designs! These Terms of Service ("Terms") govern your use of our website, services, and products. By visiting our site and/or purchasing something from us, you agree to the following terms and conditions. Please read them carefully.

1. General Information

By accessing and using our website, you agree to be bound by these Terms, including any additional terms, conditions, and policies referenced herein. This agreement applies to all users of the site, including browsers, vendors, customers, and merchants.

If you do not agree to these Terms, you may not access our website or use any of our services.

2. Online Store Terms

  • You must be at least 18 years old to make purchases on our website. By agreeing to these Terms, you represent that you are of legal age.
  • You are responsible for maintaining the confidentiality of your account and password.
  • We reserve the right to refuse service to anyone for any reason at any time.

3. Products and Services

  • Product Descriptions: We strive to display product descriptions as accurately as possible. However, we do not guarantee that product descriptions or other content on our website are entirely accurate, complete, or free of errors.
  • Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products or services without prior notice.
  • Colors and Display: We make every effort to display product colors and designs accurately, but we cannot guarantee that your device’s display will reflect the actual colors perfectly.

4. Order and Payment Information

  • Payment Methods: We accept the following payment methods:
    • AMEX, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shopify Payments, Visa.
  • Order Fulfillment: Lapphund Designs uses Printful as a third-party fulfillment provider for all orders. Once your order is placed, Printful will handle the production and shipping of your items.
  • Order Acceptance: We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.
  • Order Changes and Cancellations: Once an order is placed, it cannot be modified or canceled if the item has already been processed or shipped.

5. Shipping and Delivery

  • Shipping Provider: Orders from Lapphund Designs are fulfilled and shipped by Printful, a third-party print-on-demand service. Shipping timelines may vary based on Printful's processing times and your location.
  • Shipping Time: We aim to process and ship orders as quickly as possible. Estimated delivery times are provided at checkout, but actual delivery may vary depending on location and unforeseen delays.
  • Shipping Charges: Shipping charges will be calculated at checkout based on the destination and product weight. Any customs or import duties may be charged once the package reaches its destination and are the responsibility of the recipient.
  • International Shipping: We offer international shipping; however, costs and delivery times may vary depending on your location.

6. Returns and Refunds

  • Return Policy: We accept returns for defective or damaged items within 14 days of receiving your order. For any issues, please contact us at lapphunddesigns@gmail.com with photos of the defect or damage.
  • Non-Returnable Items: We do not accept returns for buyer’s remorse, wrong size orders, or custom/personalized items.
  • Refunds: Once we inspect the returned item, we will notify you about the refund approval. If approved, refunds will be processed within 5-7 business days.
  • Exchanges: We replace items only if they are defective or damaged.

7. Privacy Policy

Your privacy is important to us. Please review our [Privacy Policy] for details on how we collect, use, and protect your personal information.

8. Third-Party Services and Links

Our website uses Shopify as the platform to power our eCommerce store and Printful as a third-party fulfillment service. Our website may also include links to third-party services or websites that are not controlled by us. We are not responsible for the content or practices of any third-party services. Any use of third-party services linked to our site is at your own risk.

9. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website or in our services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

10. Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose, to violate any laws, to infringe upon our intellectual property rights, or to harass, abuse, insult, harm, or discriminate based on gender, sexual orientation, religion, or ethnicity.

11. Limitation of Liability

In no case shall Lapphund Designs, our directors, employees, affiliates, or suppliers (including Printful and Shopify) be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of our products or services.

12. Indemnification

You agree to indemnify, defend, and hold harmless Lapphund Designs and our affiliates, employees, and partners from any claims, liabilities, or demands, including reasonable attorneys’ fees, arising from your use of our website or violation of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Canada, without regard to its conflict of law provisions.

14. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of our website following any changes constitutes acceptance of those changes.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: lapphunddesigns@gmail.com