Returns & Exchanges

 

Returns & Exchanges

At Lapphund Designs, your satisfaction matters. Because our items are made to order, we handle returns and exchanges a bit differently — here’s everything you need to know.

Quick summary: We’ll replace or refund defective or damaged items reported within 14 days of delivery. See details below.

Return Policy

We accept returns for defective or damaged items within 14 days of receiving your order. To start a return, email us with the details listed here.

  • Photos clearly showing the defect or damage
  • Your order number and the affected item(s)

Email: lapphunddesigns@gmail.com

Non‑Returnable Items

We can’t accept returns or exchanges for the following:

  • Buyer’s remorse
  • Incorrect size orders
  • Customized or personalized items
Sizing tip: If you’re unsure of your size, reach out before ordering — we’re happy to help.

Refunds

After we receive and inspect the returned item, we’ll notify you of the approval status. Approved refunds are issued to your original payment method within 5–7 business days (processing times may vary by bank).

Exchanges

We replace items only if they arrive defective or damaged. If you need an exchange for the same item, contact us and we’ll guide you through next steps.

Email: lapphunddesigns@gmail.com

Have questions about a specific order? We’re here to help — reach out any time at lapphunddesigns@gmail.com.